This Cancellations & Refunds Policy outlines the terms and conditions applicable to cancellations, amendments, and refunds for services booked through Let’s Go South Africa. By making a booking or enquiry, you agree to the terms set out below.
1. General Policy
All cancellations or amendments must be submitted in writing via email or through our official communication channels. A cancellation or amendment request is only considered valid once confirmation has been received from Let’s Go South Africa.
2. Transfers & Shuttle Services
– Cancellations made more than 24 hours before the scheduled service may qualify for a full or partial refund, depending on the service provider.
– Cancellations made within 24 hours of the scheduled pickup may incur a 100% cancellation fee.
– No-shows are subject to full charges.
3. Tours & Experiences
Bookings for tours, safaris, and other experiences are subject to the individual policies of the tour operators.
– Cancellations made more than 72 hours before the scheduled tour may be eligible for a full or partial refund, depending on the operator.
– Cancellations made within 72 hours of the tour may incur partial or full charges, as specified by the operator.
– Changes to the number of participants, dates, or selected activities are subject to availability and may incur additional fees.
– Let’s Go South Africa strongly recommends reviewing the tour operator’s specific cancellation terms before confirming your booking to avoid unexpected charges.
– In cases of force majeure or unforeseen events, operators may offer rescheduling, credit, or partial refunds at their discretion.
4. Refund Process
Approved refunds will be processed using the original payment method where possible. The processing time may vary depending on your bank, payment gateway, or third-party service provider. Let’s Go South Africa is not responsible for delays caused by these parties.
5. Amendments
Requests to amend bookings, including dates, times, or services, are subject to availability and may incur additional charges. Amendments must be confirmed in writing and are not guaranteed.
6. Force Majeure
Let’s Go South Africa shall not be held liable for cancellations, disruptions, or delays caused by events beyond our control, including but not limited to natural disasters, strikes, extreme weather, government regulations, or other unforeseen circumstances.
7. Policy Updates
This Cancellations & Refunds Policy may be updated from time to time. Any changes will take effect immediately upon publication on this page.
8. Contact
For assistance with cancellations, amendments, or refund requests, please contact us using the details provided on our contact page. All enquiries will be responded to promptly.
By booking services through Let’s Go South Africa, you acknowledge that you have read, understood, and agreed to this Cancellations & Refunds Policy.